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FAQ

Frequently asked questions

The experience lasts 1h15 in total, including an hour of immersion with our guided VR tour. We allow 15 minutes before the visit to equip visitors.

  • The experience we offer is not recommended for children aged 8 to 12 years. The helmet may not be adapted to their morphology and may cause vision and balance problems for some.
  • The visit may cause epileptic seizures in people who are predisposed. They are therefore strongly advised against visiting.
  • It is also not recommended for people with migraines, balance problems, pregnant women and those with poor health (heart, high blood pressure, psychiatric problems).

Less than 24 hours before the appointment time, it is not possible to cancel or modify your reservation. However, in case of force majeure (hospitalisation and/or contamination at Covid 19), the reservation can be postponed to a later date, upon presentation of proof.

Yes, the visit takes place on a flat area, so wheelchair users can participate in the visit. However, the tour is not recommended for people who need crutches. The use of headphones may affect the user's balance. Please also note that it will not be possible to sit down for the duration of the tour.

  • However, you will need to contact the Viality Tour team(contact@vialitytour.com) before the start of the tour to inform them of the change of name of the participant. Your friend will have to show up with the voucher that you will have received by email.

If you have lost your voucher and/or you no longer have access to your confirmation email, contact the Viality Tour team: contact@vialitytour.com. Specify your Name, date of visit and email address used when booking. A new voucher will be sent to you.

Out of respect for other visitors in the group, pets will only be tolerated if they are carried in a closed carrier bag. Dogs on a leash will not be accepted.

The virtual reality headset we use is not adapted to the morphology of a young child.

No, the visit takes place on the Champ-de-Mars, at the foot of the Eiffel Tower. If you wish to go to the Eiffel Tower, you will need to buy a ticket on your own.

To obtain a full refund of your order, contact the Viality Tour team by e-mail at the following address: contact@vialitytour.com.

If the request is made more than 24 hours before the start of your visit, the request will be validated. The date and time of sending the email will be taken as proof.

Specify your Name, booking number and date of visit. You will then receive an email validating the cancellation and the refund of the service.

 The refund will be made automatically to the credit card used in the transaction. Please allow a few working days after validation of your request for the money to appear in your account

No, the visit will take place even if it is raining, windy, very hot or in bad weather. We strongly recommend that you wear appropriate clothing on the day of your visit.

If you wish to change the number of participants more than 24 hours before the start of the tour, please contact the Viality Tour team by e-mail at the following address: contact@vialitytour.com. The date and time of sending the email will be taken as proof.

Specify your Name, booking number and date of visit. Finally, indicate clearly the number of adult(s) and child(ren) you wish to cancel.

You will receive a confirmation email once the change has been made.

The refund will be made automatically to the credit card used in the transaction. Please allow a few working days after validation of your request for the money to appear in your account.

If you wish to change the date of your reservation more than 24 hours before the start of the tour, please contact the Viality Tour team by e-mail at the following address: contact@vialitytour.com. The date and time of sending the email will be taken as proof.

Specify your Name, booking number and initial visit date. Finally, indicate the desired date and time.

You will receive a confirmation email once the change has been made.

Tickets must be purchased online before the start of the tour. No participants can be added on site.

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